Privacy Policy

Patriot Security ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our security services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

Information We Collect

We may collect the following types of information when you interact with us:

• Name, email address, phone number, and home or business address provided when requesting a quote or scheduling installation
• Payment and billing information processed securely through our payment provider
• Information about your property submitted during system customization
• Communication records including emails, chat messages, and call logs with our support team
• Device and browser data collected automatically when you visit our website (IP address, browser type, pages visited)
• Security system data including alarm events, sensor activity, and monitoring logs

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our security services and 24/7 monitoring
• To process your orders, payments, and service requests
• To contact you regarding your account, installations, and service updates
• To respond to inquiries and provide customer support
• To send you promotional communications (you may opt out at any time)
• To improve our website, services, and customer experience
• To comply with legal obligations and enforce our terms

How We Share Your Information

We may share your information with the following parties only as necessary to provide our services:

• Monitoring Centers: Your contact details and emergency information are shared with our 24/7 monitoring stations to dispatch emergency services when needed
• Service Providers: Third-party vendors who assist with payment processing, scheduling, and technical operations — all bound by confidentiality agreements
• Emergency Responders: Police, fire, or medical services when an alarm is triggered and a response is required
• Legal Requirements: When required by law, court order, or governmental authority

Data Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• All data is encrypted in transit using SSL/TLS protocols
• Payment information is processed through PCI-compliant payment gateways
• Access to personal data is restricted to authorized personnel only
• Our systems are regularly monitored and tested for security vulnerabilities

While we take every precaution, no method of internet transmission is 100% secure. We cannot guarantee absolute security of your data.

Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small files stored on your device.

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookie settings through your browser preferences. Disabling certain cookies may affect site functionality.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access the personal information we hold about you
• Right to correct inaccurate or incomplete information
• Right to request deletion of your personal data
• Right to opt out of marketing communications at any time
• Right to data portability in certain circumstances

To exercise any of these rights, please contact us using the information provided below.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Monitoring and alarm event data is retained according to our standard service agreements. When data is no longer needed, it is securely deleted or anonymized.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Continued use of our services after changes are posted constitutes your acceptance of the revised policy.